Terms of Service

These Terms of Service ("Terms") govern your access to and use of SafeRemit's website, mobile application, and related services (collectively, the "Service") operated by SafeRemit Innovations Ltd ("SafeRemit", "we", "our", or "us").

Please read these Terms carefully before using the Service. By creating an account or using any part of the Service, you agree to be bound by these Terms.

1 Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must stop using the Service immediately. We reserve the right to update these Terms at any time. Continued use after changes are published constitutes acceptance of the revised Terms.

2 Eligibility

To use SafeRemit, you must:

• Be at least 18 years of age
• Be a resident or citizen of Nigeria or otherwise permitted by applicable law to use the Service
• Have a valid Nigerian bank account
• Provide accurate, complete, and up-to-date information during registration
• Not be prohibited from using the Service under applicable law

By registering, you represent and warrant that all of the above conditions are met.

3 Account Registration & KYC

You must complete registration and identity verification (KYC) to access full Service features. This includes:

• Providing your full legal name, phone number, and a valid email address
• Verifying your phone number via OTP
• Providing your Bank Verification Number (BVN) for higher transaction limits
• Linking a verified Nigerian bank account before making withdrawals

You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorized access to your account. SafeRemit is not liable for losses resulting from unauthorized use due to your failure to safeguard your login details.

Each user may maintain only one account. Creating duplicate accounts is prohibited.

4 Our Services

SafeRemit provides the following services:

• Crypto Conversion: Depositing supported cryptocurrencies (Bitcoin, Ethereum, USDT, USDC) to your SafeRemit wallet for conversion to Nigerian Naira (NGN).
• Gift Card Trading: Submitting supported gift cards (Amazon, iTunes, Steam, Google Play, and others) for valuation and conversion to NGN.
• NGN Wallet: A Naira wallet balance credited upon successful transaction verification.
• Bank Withdrawals: Transferring your NGN balance to a linked Nigerian bank account.

SafeRemit acts as a principal in all transactions — we purchase assets from you directly. We are not a peer-to-peer marketplace. All rates are set at our sole discretion and may change at any time without notice.

5 Rates and Fees

• Rates displayed in the app are the rates at which we will purchase your assets. Rates include our transaction margin and are not negotiable.
• Rates are locked only after a transaction is confirmed by our team — not at the time of deposit.
• SafeRemit does not charge additional withdrawal fees; however, your bank may apply its own charges.
• We are not responsible for blockchain network fees ("gas fees") incurred during cryptocurrency transfers to our wallets.
• All NGN amounts are approximate until manually confirmed by our team.

6 Prohibited Activities

You agree not to use the Service to:

• Engage in money laundering, terrorist financing, or any other illegal financial activity
• Conduct transactions with proceeds of crime or illegally obtained funds
• Submit stolen, fraudulent, or counterfeit gift cards
• Manipulate or attempt to manipulate exchange rates
• Create multiple accounts to circumvent limits or KYC requirements
• Use automated bots, scrapers, or scripts to access the Service
• Harass, abuse, or harm SafeRemit staff or other users
• Reverse-engineer, decompile, or attempt to extract the source code of our application
• Violate any applicable Nigerian or international law

Violation of these prohibitions may result in immediate account suspension, asset freezing, and referral to law enforcement authorities.

7 Transaction Processing

• All transactions are manually reviewed by SafeRemit staff before crediting your wallet or processing a withdrawal.
• We reserve the right to reject, delay, or reverse any transaction that appears suspicious, violates these Terms, or cannot be verified.
• Once a cryptocurrency has been sent to your SafeRemit deposit address, it cannot be recalled. Ensure you send only the correct asset to the correct address.
• Gift cards submitted that are found to be invalid, partially used, or suspected of being fraudulent will be rejected with no compensation.
• Withdrawal processing times are indicative only and may take longer during weekends, public holidays, or periods of high volume.
• Minimum and maximum transaction limits apply and may be updated at our discretion.

8 Limitation of Liability

To the maximum extent permitted by applicable law:

• SafeRemit is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.
• We are not liable for losses caused by market price fluctuations between the time of deposit and transaction confirmation.
• We are not responsible for blockchain network delays, congestion, or forks that affect the receipt of your deposit.
• We are not liable for losses resulting from unauthorized access to your account due to your failure to maintain account security.
• Our total liability in any dispute shall not exceed the NGN value of the specific transaction in question.

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

9 Termination

SafeRemit reserves the right to suspend or permanently terminate your account at any time, with or without notice, if:

• You violate any provision of these Terms
• We are required to do so by law or regulatory order
• We detect suspicious or fraudulent activity on your account
• Your account has been inactive for more than 12 months

You may close your account at any time by contacting support. Outstanding NGN balances will be paid to your verified bank account before closure, subject to identity verification and regulatory clearance.

10 Governing Law & Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved amicably through our customer support. If unresolved within 30 days, disputes shall be referred to arbitration in accordance with Nigerian Arbitration and Conciliation Act or the competent courts of Nigeria.

11 Contact Us

If you have questions about these Terms, please contact us at: