Legal

Privacy Policy

SafeRemit Innovations Ltd

Contents

Information We Collect How We Use Your Information Information Sharing Data Security How to Delete Your Account Data Retention Your Rights Children's Privacy Changes to This Policy Contact Us

SafeRemit Innovations Ltd ("SafeRemit", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at saferemit.finance and our mobile application (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service immediately.

1 Information We Collect

1.1 Information You Provide Directly

Account Registration: Full name, email address, phone number, and password when you create an account.
Identity Verification (KYC): Government-issued ID documents, Bank Verification Number (BVN), date of birth, and selfie photos for identity verification.
Banking Details: Bank account number, bank name, and account name for processing withdrawals.
Transaction Data: Cryptocurrency wallet addresses, gift card details (codes, PINs, images), and transaction amounts.
Support Communications: Messages, emails, or chat records when you contact our support team.

1.2 Information Collected Automatically

Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Usage Data: Pages visited, features used, time spent, and actions taken within the Service.
Log Data: IP address, browser type, referring URLs, and timestamps of your visits.
Cookies: Session cookies to keep you logged in and preference cookies to remember your settings. We do not use advertising or third-party tracking cookies.

2 How We Use Your Information

We use the information we collect to:

Create and manage your account
Process and verify your transactions (crypto deposits, gift card submissions, and NGN withdrawals)
Verify your identity and prevent fraud, money laundering, and other illegal activities
Comply with applicable laws and regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
Send you transaction confirmations, account alerts, and important service updates
Respond to your customer support requests
Improve, personalize, and develop new features of our Service
Monitor and analyze usage patterns to ensure platform security

4 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data in transit (HTTPS/TLS) and at rest
Hashed and salted password storage — we never store plain-text passwords
Role-based access controls limiting employee access to personal data
Regular security reviews and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

How to Delete Your Account

You can request permanent deletion of your SafeRemit account and all associated personal data directly from within the app or mobile application. Here is how:

Open the app and go to your Profile

Tap the profile icon in the top corner of the dashboard, or navigate to Settings → Profile.

Scroll down and tap "Delete Account"

The option is located at the bottom of your profile settings page.

Enter a reason for deletion

A brief explanation is required to help us improve our service. Your reason is kept confidential.

Confirm your request

Review the confirmation and submit. Your deletion request is logged immediately.

28-Day grace period

After submitting your request, your account enters a 28-day deletion period. During this time your account is locked and no new transactions can be made. If you change your mind, contact us at [email protected] before the 28 days expire and we will cancel the deletion.

After 28 days, your account and all personal data are permanently deleted. Any outstanding NGN balance will be paid to your linked bank account before deletion is finalised, subject to identity verification.

Note: Transaction records and KYC data may be retained for up to 5 years after deletion as required by Nigerian financial regulations (see Section 5 below).

5 Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. We also retain transaction and KYC records for a minimum of five (5) years after account closure to comply with Nigerian financial regulations. You may request deletion of your account and personal data (see Section 6), subject to our legal retention obligations.

6 Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your account and personal data, subject to our legal obligations.
Restriction: Request that we restrict processing of your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7 Children's Privacy

Our Service is not directed to persons under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

8 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a prominent notice in the app. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.